Customer Testimonials
Grateful for the wonderful service that they provided. They answered all my questions and kept me informed.
They was very friendly and prompt and very helpful I really appreciate that my advisor was Awesome
Professionalism, attention and the fact that you feel confident is very important. That is why I always take my vehicle to its maintenance.
Friendly and confrontable everyone was pleasant and helpful and nice answer all our questions and took care of us
Stay away from this dealership, from bait and switch practices and keeping the entire sales process obscure, until you are exhausted of waiting 5 hours, adding things to the contract they did not told me costing over 1200+ 800+ Maintenance dept, forget it, also an entire day, to install replacement parts non the wrong place! Drive to Clermont or Melbourne, both more transparent, great maintenance dept! Don't waste your time or hard earned money! For real reviews, not purchased like in most platforms — visit your local BBB and click on the tab reviews.
Quote for my rotator replacement was $750 plus $1,300 more for recommendations. I got rotors done for $450 elsewhere. Kia seems to rip off people. Disgusting.
Staff was nice and welcoming. My only problem is that I was quoted a 2.5 hour wait on my service bit ended up waiting alost 4 hrs for my car to be finished.
I'm so happy with the service of the advisor Jesse and all the team of technichians and the porter Mr Ron
Great experience Jeramy Was A Good Sales Representative I Will Recommend Him To Anyone I Know Very Patient And Worked With Me
Damon was very helpful and kind he has outstanding customer service Thanks for how u help with my car service on the Day
misleading offer Deceptive offer, they offered me a 72-month term and the bank shows it as 75 months, the car had defects, and they added bills that they didn't tell me about.
muhammed always takes of me when i buy my cars here. this is my third vehicle here and management always friendly
Excelente costo algo de tiempo pero valió la pena sólo que no restauraron el contador para otro cambio en el futuro
Great customer service Tony doing great job I always go there for my services never had issues
Always awesome service everyone goes above and beyond and the service time is excellent wouldn’t go anywhere else these guys are the best ever
Love the way they explain all my services that need to be done and always making sure I am happy and out asap
This place was great and very clean. They greeted me soon as I walk in and happy to help.
Smooth experience with recall repair. My vehicle was ready when promised. Repair was completed as promised.
I asked for a ride and the driver wasn't there, nobody offer a ride or something else, don't care at all, about customer needs!
Well I love the way they took care of me when I was there very nice and they took good care of my car and me
They were excellent They took care of me as soon as I got there They were very good and polite
Responsible,polite, incouraging, good at explaining, Intelligent, getting the job done, right to the point
Muhammed was one of the great key players when buying out my kia soul lease
Great service was offered to me and my family. We have been using their service department rk fix our car for almost 4 years now.
Excelente trabajo linda sala de espera muy cómoda y eso q fui con una bebe
Good job well done thank you so much will be back thanks again jade ya
Excellent customer service and timely. Jesse was very kind and helpful. Thank you so much
Always very satisfied when I get anything done. Very helpful and friendly Always fast and worry free
No comment No thank you I I I I I I I I I I
I enjoyed it, its was very professional I would definitely recommend this dealership to my friends and family
Always a great experience taking my car to get serviced at City Kia!! Jesse is always a great help!
Reps were friendly and courteous. The waiting area was clean Water was provided. Friendly atmosphere
The service department is very knowledgeable and helpful. They have a nice waiting area with accommodations and they keep you updated on your vehicle.
Great Customer Service and Friendly Welcoming environment They answer my questions, also they were very friendly.
Service department was very professional and had my work done in the amount of time thst I was told it would take.
Excellent Excellent experience! A lot of attention. Excellent experience! A lot of attention. Amazing service.
Tony was great he timed my service on t what we old people like. Thank you so much Tony
Daniel was awesome and very helpful he waited until we got there he did a very awesome job helping us thank you very much
Everyone was pleasant and helpful answer all questions I'm grateful and thankful and pleased
Tell you one thing that you may or may not need to have done on your vehicle, then do something totally different to increase cost. Lack of integrity at that location.
I had a great experience with everyone at the dealership. Even from other dealers who were not selling me. Gave me great trade in value for my car I traded in. I’m excited to say I’ll be back again to upgrade in a few years.
They are the best dealer in the neighborhood fast service and very courteous personnel I would recommend them anytime
Daniel and his team were incredible in helping me choose the perfect car. Daniel's expertise and deep knowledge made the process smooth and stress-free. I'm truly grateful for the exceptional service they provided!
The customer service was great! Everyone was professional and respectful. Daniel was very nice and attentive.
Jesse was very polite and professional. He informed me of the available options. Afterwards he informed me of steps I could take to keep my vehicle running smooth.
Jesse was wonderful. He got me checked in , got me settled in lounge with water and snack . He also Was upfront on cost and length of time !that is great.
Keep up the great work! Maybe offer a complimentary car wash next time — that would be a nice bonus.
Highly recommend the service department. Kudos for the recruiting manager on their newly acquired female service advisor(Kieara). Pretty impressive multitasking skills without sacrificing on Personalized service . Great improvement from the previous one. Way to go Kieara. Keep up the good work up to the standards of Greenway Kia legendary service.
Everything was easy and very well communicated. From the time i walked in i was greeted with kindness. 10/10 experience
Amine was so great. He made sure I got an excellent deal and stayed after close to do so. Can’t say enough good things.
Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
The dealership was good. Everyone was very nice and treated us with respect. Our Salesman Daniel was very nice and attentive.
Buen servicio, atención inmediata el problema se solucionó Explicación del problema, tiempo de espera corto, reconocimiento del problema atención 10/10
Tony was very helpful and knowledgeable when answering my questions about some issues with my car.
I had a good experience at kia. Tony give great guest service and helped with all the questions I had.
Tony in the service department is excellent all by himself that day but everyone taken care of and had my car out on time
Great service and great location, super convenient and quick, was in and out of there in no time
Great customer service thanks every time I go they treat me with respect and they are very friendly
Jesse, and the Team werr professional and went the extra mile to assist me. Followed up and was responsive to my requests in a timely manner. I would recommend for service.
Great experience as always i was kept informed and aware of my car's progress!
Good costumer service, also súper helpful and he splain everything to me very well. Thank you
Excellent service, I appreciate it, ones again thank you so much. Great job I love it
Fixed my issue within a day and I appreciate how concise the feedback was that was given to me.
**Subject: Request for Support and Clarification Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that I’ve been facing, hoping to receive support or a viable solution from the dealership. Some time ago, I noticed a failure in the vehicle’s transmission, especially when shifting from first gear. I took the car to my trusted mechanic, who suspected a transmission issue but couldn't confirm it definitively since the vehicle was still moving, though with difficulty. I then consulted two other mechanics, who gave me similar ...
When we stopped by Kia Greenway Dealer he was the most realistic and helpful salesman I ever seen in my entire life. We ended up with buying K5 at a reasonable price with a nice communication. It did not even take too much time to us to get a correct decision with buying that car from Muhammed. Thanks
He is absolutely focused on what he is doing. He sold me a car and I’m really happy with my car rn. Our whole friend environment got their car from Muhammed. He is very patient about his work and no pressure on your shoulder. From when I walked in process was really smooth and easy. I hope he will have more clients cause everybody deserves his service experience.
Great service with Muhammed. He assisted me with buying a Telluride and it was a great experience very genuine and friendly. I recommend him to all my family members and friends.
Muhammed was very professional and made this one of the best car buying experiences! He was very knowledgeable and helped me pick out the perfect car.
He gave us a great experience. My husband got me a K5 as a gift after talking to Mo from Maryland. I am very glad with both my car and the communication with Mo. He is a great!!
Just bought my car from Mo and couldn’t be happier! Super easy process, honest communication, and great customer service from start to finish. Highly recommend if you’re looking for a smooth car buying experience!
I had a great experience working with Mo. He was knowledgeable, patient, and made the entire car-process smooth and stress-free. I appreciated his honesty and willingness to answer all my questions. Highly recommend!
⸻ I had a great experience at this dealership, thanks to Muhammed. He was extremely helpful, knowledgeable, and professional throughout the entire process. He answered all my questions patiently and made sure I felt comfortable with every step. I truly appreciate his support and would highly recommend him to anyone looking for excellent customer service!
Great guy! and amazing personality. I was there with my kids and dog. He helped me a lot that day. Got the best rate and car Thank you Kia Greenway! Thank you Mo!
Great costumer service. The salesman Mario was really nice, helpful and honest through out the whole process
Mo is hands down the best—knowledgeable, patient, and truly easy to work with. This is the third car I’ve bought from him, and every time he’s gone above and beyond without any pressure or games. I’ll be back again this summer to get cars for my daughters, and I wouldn’t trust anyone else but Mo and the Greenway Kia West team.
Excelente servicio, vehÃculos impecables, excelente información Excelente servicio, vehÃculos impecables, excelente información, muy buena explicación de todo el proceso de compra, las instalaciones limpias y con buen ambiente
The staff that I worked with was extremely authentic and have great customer service skills from greeting to a great sense of humor.
I always have a great experience with kia and Tony always has the beat customer service
Kia seems to have a systemic problem with getting approval for parts and service from corporate. This leads to each service call turning into a fiasco. I am going to try to trade my Kia in for a Tesla because of this. Jesse Martins was my service advisor this time, and he is excellent. He went out of his way to make sure I got the battery I needed when the parts order didn't include it as intended. He also kept me updated about my vehicle every single time there was information he could give me. If I called ...
Complete lies over the phone and in person. I hope they don't treat everyone like they did my wife and I as they offered a super low number for trade, and salesmen will try telling you to just refinance in 4-6 months. That you can 100%Â do that and that I have to work with him on the numbers when they offered 500$ for my trade and wouldn't lower the car's price even 1$. But facts are facts, and refinancing is NOT 100% as I know many finance companies will not allow that. I was told one thing over the phone ...
Prompt check in and courtesy employees. Let me know about a recall issue as soon as I arrived. Completed the oil change and the service repair all at once.
This was the second time I’ve had to return for this issue and the first time was bad but the second time was even worse there were way too many problems here! I just bought my suv in January and this is the closest service center to my house. However I don’t want these type of issues if I need to bring the car in . One of the reasons I purchased a Kia was for the quality service and I’m not happy one bit
It was not the work call spoke with the part department about the tires being in stock drove a 1hr 20 mins and waited for 45 mins for them to tell that the tires are not in stock
The experience was good our sales man Hassan did it really good. The only point was the monthly payment that increased when we went to sign the contract. About the sales staff I can’t complain
Everyone was very courteous and the service was quick I didn’t have to wait long
James brown was great. Finance manager very polite. Would recommend getting a vehicle at this spot
I'm loving my new twenty five k five kia, The salesman What's phenomenal heat went over and beyond to help me.. And i'm sure to refer Other people
When I took my car for maintenance they were very fast lest than 1 hour love with
My service advisor Jessie was very professional and was fun to work with. He was very honest with me and he made sure that I was set.
Easy and quick The facility was super clean and everyone was really nice. I also did not wait in line very long.
The service were great, the secretary was phenomenal, she even offered cookies. The service agent gave me the info that were needed to guide me.
Waiting room is boring, personnel great. Waiting room is like a prison waiting room. I'm not sure of that but it seems like it must be.
Great leasing experience with our salesman Tony. Highly recommend pricing your next car with them.
Professional Polite getting the job done Making sure you know what's going on with your vehicle
Wait period was very reasonable for service time frame. I'm very satisfied my service
Service was awesome since they didn’t know when they would get a simple boot they went ahead and replaced my wife’s telluride axle so she didn’t have to be without a car till god knows when. Thanks again
Excelente servicio, Atencion al cliente, Buscan la medida para que el cliente este satisfecho en su compra de auto
I would rate this delearship a 7 and why because it was average to me .
Este es un lugar muy bueno para hacerle los servicios a tu kia Telluride!!! Recomendado
I did not wait at the dealership too long and my car was serviced an a hour or less. The service advisor Keiara L was very knowledgeable on what I should do with the vehicle.
