Customer Testimonials
As always, Tony knows how to take care of a customer. I’m glad to have him as my advisor.
Your guys drop box is a piece of junk. Also a simple sensor replacement should mean I don't have a car for 3 days. Cost me a lot of money in Ubers
I had a limited amount of time and found out that I had a recall that needed to be taken care of. Even though I have had issues with time in the past, my service technician was able to meet and exceed my time constraints so I could still make my appointment.
Great experience
They treated me with respect and answered all of my questions with respect and knowledge.
I believe he is honest and fair. He kept me up to date on what was going on with my car, and did not try to sell me anything that I didn't need.
Kept me informed about my car. Assured me that they had checked everything out and that there were no other problems with my car.
To sale the car he is great. When you comeback to ask any help he does not reply anymore. He was the first person I tried to contact to fix the issue related to my after sales. He replied first and the. He stopped answering me.
They will make sure you leave with a CAR.
Jesse is amazing and very helpful. Great communication.
(Translated by Google) Excellent help from advisor Jesse Martin, I highly recommend him, he helped us a lot. (Original) Excelente ayuda con el asesor Jesse Martin, le recomiendo, nos ayudó muchísimo.
Great experience!! We came to buy the car off our lease and it was so easy
Traded in my 2019 Kia optima for a k5 GT line I came in for a service appointment and walked over to see car while waiting I was met by Daniel Allen who helped me get into the k5 .He was very quick and knowledgeable
I had a awesome experience with my sales man Daniel he was very knowledgeable and efficient I love my 27 Telluride
Chadi was so helpful and kind, even when I had lots of questions that I needed answered! it was fast and well done!
Satisfied with the service and staff. Damon was very helpful and communicated regularly. I'm very pleased with the service
He was very helpful with trying to get me a vehicle. And I thank him so much
Athena you make dreams possible for everyone thank you for making my dream come true 💞 with my new 2026 Kia Sorento Hybrid you are greatly appreciated
The pricing was fair, our first vehicle we've ever purchased, so happy when we arrived on the property. Unfortunately our salesperson Daniel was awful and destroyed our experience. His nonchalant attitude was so distasteful. He made it very clear that if we bought or not he was okay. The cars condition is what sold us. Daniel's attitude is what made us leave to gather our thoughts. This is after we purchased the vehicle, yes we left the vehicle so we wouldn't cancel the deal because how he made us feel. To watch other salespeople engage with the ... Read More Google - Nov 8, 2026
Everything was perfect and Jesse Martins is a very good professional. Was perfect and fast.
Absolutely no parking at the service department. Dirty and gross bathroom. When I bought the car there, the sales floor was immaculate.
Caidan is a sales person. He is a sweet young man. And very polite. His attention was amazing. We felt safe and we bought a car. I recommend him 100%!
It was a great day! Great service and prompt turn around time!
Quick service! Thank you
(Translated by Google) Very happy with my experience at Greenway Kia West. Tony was very professional and always ready to help with a positive attitude, understanding our needs. He was very quick and straightforward in addressing what we wanted. The entire staff was very friendly and welcoming. 100% recommended. (Original) Muy feliz con la experiencia en Greenway Kia West, Tony fue muy profesional y estuvo pendiente de ayudarnos siempre con buena actitud, entendiendo nuestras necesidades. Fue muy rápido y directo a lo que queríamos. El staff en general fue muy amable y cordial. 100% recomendado.
Always met with courteous and knowledgable people. Service is always top notch. Never had a problem with this service center, and I've been a customer for 10+ years.
I went to trade in my Kia ev9 for a better one and was lied to by Jeremy. He told me I can cancel the first loan on the first tv9 if I bought the second one. So I bought the second one and then tried to cancel the loan on the first one. Obviously that is not the case. We have since rescinded the deal on the second one but it has still not been paid off. These people are horrible people
(Translated by Google) Incredible service. We bought a Telurride and are extremely happy with Ivan's service and later with Gabriel's maintenance. I highly recommend them to everyone. (Original) Un atendimiento increible .Hemos comprado una Telurride y super contentos con el atendimiento de Ivan y posteriormente con Gabriel en el servicio de mantenimiento. Lo recomiendo a tod@s
Where do I begin.
I received a notice for a recall. I called to make an appt. There were 3 recalls and I also wanted to have my tires rotated. The lady taking the reservation was nice. I explained that I had issues with the service center previously - one time they made the appt then when I called to ask a question they did not have record of said appt. Another time they made an appt for me at 8a and the EV tech didnt come in til 9a so I sat for an hour for no reason. She confirmed ... Read More DealerRater - Nov 3, 2026
Tech never put coolant in cargo
I am very satisfied with the service. From the moment I arrived, I was attended to at my scheduled appointment time. Everyone was attentive and very kind—Mr. Gabriel, Jessy, and the staff who inspected the vehicle. Everything was taken care of quickly, and I was kept informed about the progress of the service. I feel very confident in the service I received, thanks especially to Jessy and Mr. Gabriel.
They don't fix shit my car is a brand new Kia k4 2025 since receiving it I've had to jump start the car I've changed the battery 5 times and yet they can't seem to find any issues they don't want to check the car more in debt, they gave me a messed up car from the jump!!
Tony was excellent and listened to the needs of my family. I spent extra time there because he focused on doing his best to stay within the type of vehicle I was looking for without going over the time line to pay. Much appreciated second car from this dealership.
Buena ubicación, tratan bien los vehículos y sobre todo el personal muy atento y respetuoso.
I am very satisfied with the service. From the moment I arrived, I was attended to at my scheduled appointment time. Everyone was attentive and very kind—Mr. Gabriel, Jessy, and the staff who inspected the vehicle. Everything was taken care of quickly, and I was kept informed about the progress of the service. I feel very confident in the service I received, thanks especially to Jessy and Mr. Gabriel.
I am very satisfied with the service. From the moment I arrived, I was attended to at my scheduled appointment time. Everyone was attentive and very kind—Mr. Gabriel, Jessy, and the staff who inspected the vehicle. Everything was taken care of quickly, and I was kept informed about the progress of the service. I feel very confident in the service I received, thanks especially to Jessy and Mr. Gabriel.
Jessie had great service explained everything well and also provided me with my future service options
Jesse's service was excellent and made everything easier and faster, I would definitely come back and I would love for him to see me again
The salesperson Tony helped me a lot with getting into my new Kia which i love greatly, he took the time to make sure i got in the one i was happy with (had ventilated seats) and i left the dealership satisfied
Very good service. Answered all my questions and took care of all my needs. Excellent service
They took excellent care of my vechile and situation. They were more than accommodating and exceeded my expectations.
Attentive guest service. Got me in and out as soon as possible. Wonderful experience from start to finish
overall rating 2 out of 5 stars service department excellent sales department jeremy excellent finance department carlos extremely unprofessional and misleading i am updating my review to accurately reflect my experience with each department as a returning customer buying my third vehicle from greenway kia west service got me in quickly on mothers day for air conditioner repairs and sales representative jeremy worked hard to secure a brand new 2026 kia k4 for my requested 488 dollar monthly payment however everything changed in the finance office with carlos who added gap coverage and a platinum warranty raising my payment to 549 dollars when i refused ... Read More DealerRater - Oct 30, 2026
Service was done on Friday, car was parked all weekend, went to work Monday and parked on a slope. Came out to oil on the floor, contacted Greenway Kia West and they advised me to bring the car in. To my better judgment and believing they of course know more about cars than me, I tried to drive in! Car shit of mid 408 and now the engine is blown! Now I’m being told they want to put a USED engine in my car as a replacement and the service advisor says it will not impact my car’s value! ... Read More Google - Oct 29, 2026
Outstanding service. Took well good care of my car. Well done. Keep up the good work
I’m sure car dealerships deal with customers like me every single day, but I wanted to take a moment to recognize Yusef Ballan.
I’ll be honest, who really trusts a car salesman these days? I can’t say for certain whether Yusef went above and beyond or was simply doing his job, but I can tell you that he certainly made me feel like he was genuinely trying to help.
He was extremely patient with me, worked hard, and never made me feel like I was wasting his time. That alone deserves recognition.
At the end of the ... Read More Google - Oct 28, 2026
Always receive a great service
Inconsiderate, wasting my time kept my car for days just to not find anything wrong with it and never answering the phone
Did an excellent job. Keep up the great work!!!
It is clean and comfortable. A second tv would be nice! The charger was good
Had a great experience at Greenway Kia West. Thank you Alex Patino for being so knowledgeable and patient, allowing us to find exactly what we wanted. We were presented with a fair offer on our trade, and the paperwork was straightforward, and they did not push any additional items on us which was nice. Would highly recommend this dealership for your car buying needs. Thanks again, Alex.
I originally chose Greenway Kia West because I had such a positive experience with their sales team (Nicole/Christian) during my lease buyout. They were honest, straightforward, and great to work with, which made me feel comfortable giving their service department a try.
My experience with the Greenway Kia West service department was okay overall. The service advisor was friendly and let me know upfront that they were running behind. The waiting area had coffee, water, snacks, and phone charging stations, which I appreciated. My visit took longer than expected, and I wasn’t able to get my usual tire ... Read More Google - Oct 26, 2026
I'm really happy for the service that I received on my visit to the store. I would like to say thank you so much for the entire crew and a special thank you for the service advisor Jesse, for the porter Mr Ron, for the new manager that completely changed the environment of the store for the great since my last time that I went there. The vibe is completely different. I saw everyone there working with joy and in complete harmony. Congratulations for you guys. 5 🌟🌟🌟🌟🌟♥️ 🛻
No issues. Told me what was priority recommendations and secondary recommendations. Provided a driver to take me back home as well which I appreciated.
Tony greeted me almost immediately, told me the process and even though the update took longer than expected, kept me updated and offered alternatives if I couldn't continue to wait.
Covered repair, but later found loose panels in console and floor. Reassembled myself. Carpets loose, had to reclip. Speaks to rushed or overworked EV technicians.
Horrible, show room was hot and noisy, the good dealerships at the very least offer you water, not this place. They have a new, expensive vending machine that takes your money. Decent amount of presser from the sales manager when we declined the first “horrible” offer for a 26. We rejected the second and third offer. Could not make a deal, manager just got up, annoyed , and walked away, no handshake, very poor communication. Sure, no dealer fees and such, those fees are hidden in the cost. The next day, went somewhere else and got a fair deal. We were treated ... Read More Google - Oct 21, 2026
I would not recommend this dealership based on my experience. When I purchased my vehicle two years ago, the staff was very helpful and attentive throughout the sales process. However, the customer service completely changed when it came to fulfilling their financial obligations.
The dealership was supposed to reimburse the GAP amount associated with the vehicle I traded in, and I have spent the past two years trying to get this matter resolved. They claim that a check was mailed to the bank, but the bank never received it, and I still have not received the money I am owed.
... Read More Google - Oct 21, 2026
How all dealerships should be. Sweet, professional, great at communication, empathizing and willing to help
Had a scheduled appointment and ended up waiting approximately 3 hours. Poor communication and lack of urgency
Bunch of crooks who know how to vacuum your insurance clean.. unprofessional jobs and lying to customers after they supposedly installed a antideft system my kia was stolen the same way they did the first time A USB CORD... I would suggest doing business else where before u become a victim to there insurance fraud....
They were all very kind , informative and quick I got my vehicle back quickly and the employees checked in with me and kept me up to date with everything. They were all very kind and worked well together
Jesse was very, very professional a d caring he realized that I didn't understand what was really wrong with my car and took time to explain everything to me and then my son. He me no promises, just wanting us to understand the what's, the mights, and really very customer service friendly overall, because we were definitely confused and I was scared not knowing and understanding.
Difficult to try ro reach a deal, got insulted by sales manager for not coming to a deal on $170 deal difference on a $50k car. Went to another kia dealership an hour later and got a better no hasdle deal
Stayed to long from 7am to 10am
I was under the impression that my services were fully covered and in my opinion Brett was not nice. I had to speak to a manager who calmly explained my coverage and options. I am not a big fan of this Kia dealership but I feel like I'm stuck.
Great service and was well informed Tony aways makes the difference very professional and fun
Good service, and Jesse is the best Great job and the wait time was fair.
This was a scheduled appointment we were there for just a plain oil change and it took almost 3 hours. The service advisor in training was putting pressure on to buy transmission fluid service. I showed him the kia maintenance schedule page from my hand book that it is not required according to kia manual and it looks like he has never seen a paper copy of the kia manual. He and his advisor were polite and I liked the video of the tech but when I got the paper report from him it was checked considering power steering fluid service. ... Read More DealerRater - Oct 12, 2026
Responsive, communicative, professional. Scott communicated clearly what to expect from service. He was responsive, communicated as needed, keeping me informed. I was pleased that I was able to get my vehicle back same day.
My son scheduled a test drive at this dealership. While I was sitting in our parked car working on my laptop, a sales manager hit our car with the door of another vehicle. When confronted, he became aggressive and walked away.
What happened next was truly shocking. Another employee, whom I later identified as Anas Lazaar, appeared to call 911, loudly claiming that a customer was threatening to shoot people. Nothing remotely like that ever happened. We were completely stunned and quietly left. Days later, we still feel deeply uncomfortable about this experience. We came with good intentions, simply to look ... Read More Google - Oct 12, 2026
Excelente servicio atención del personal muy profesional muy buen diagnostic gracias Muchas gracias por su labor
They did not repair my door locks. They fixed the trunk, but said because a code doesn't come up everything is fine. It's not! A woman alone, with locks that may or may not unlock, is dangerous.
She was helpful and honest. Estrella took her time to listen and understand. And diligent.
Awesome ecellent Awesome excellent experience very respectful and understanding my needs would recommend the service department
The dealership was very knowledgeable about the vehicle. They were very timely on returning my car and there very helpful
It was awesome, quick and easy I was in for a recall, the parts were available, the appointment was quick and easy.
It’s always great to go to Kia West. Great vibe. The staff is very friendly. It’s nice to see the younger people with the go getter attitude and they are very knowledgeable about the product. I’m loyal to the brand, Kia build great, safe cars for my family. I wanna see ya in a Kia!!! Thanks guys and gals for everything you do. Anas is a great manager, he’ll make the deal happen. Good vibes.
Honest, entertaining, personable, hard working.. Kept us company while we were waiting through the approval process.
I came for a check engine light. The staff found out the issue and gave me a plan of action. Scott facilitated everything and made it easy.
Tony was thorough and efficient as always when I bring my vehicle in for service
Great customer service, they take care of all your concerns and questions, answers are direct